Login

Cart

Your cart is empty

Refund policy

Effective Date: 2026-03-27

1. Overview

At Infinity Health and Wellness, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through infinityhealthandwellness.com.

Business Identity Notice: Infinity Health and Wellness is operated by Infinity Health and Wellness Group LLC.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 7 days of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival
  • Restocking fee: 25% of the product price for approved non-defective returns
  • Shipping cost (orders): Free shipping on orders over $100; orders under $100 have a $60 shipping fee

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 7 days of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide return instructions. If the item is confirmed damaged or defective on arrival, we will provide a prepaid return label.

5. Return Shipping and Fees

Damaged/Defective on Arrival: If approved, we provide a prepaid return label.
Non-Defective Returns: Customer is responsible for return shipping costs unless otherwise stated in writing.

Restocking Fee: Approved non-defective returns are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item may not incur a restocking fee at our discretion.

If you send an item back without prior approval, we may refuse delivery and/or be unable to process your refund.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • If you prefer, we can send a replacement item instead of a refund (subject to availability)

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 7 days of delivery for damage, defect, or incorrect item claims
  • Items damaged due to misuse or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused)
  • Gift cards and downloadable digital items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Infinity Health and Wellness, you agree to this Return and Refund Policy.

Infinity Health and Wellness Group LLC
support@infinityhealthandwellness.com
1-904-441-6602
12620 Beach Blvd, Ste 3-423, Jacksonville, FL 32246, United States